COVID-19 (Coronavirus) Community Information

February 4, 2022

Dear Families and Friends of Auburn Homes & Services,

As we open our unlocked doors once again to visitors, families and friends, I am reminded of the past couple of years and how the pandemic changed our lives in the blink of an eye. Our staff and residents, ever resilient, made tough decisions and sacrifices, yet found that our community was strong when we came together to do everything possible to minimize the risk of exposure to COVID-19. I am so thankful for our dedicated, loyal and hard-working staff that have taken the sometimes difficult yet necessary steps to keep our buildings safe. They have given up time with their families to work a double shift, they have postponed a vacation due to the risk of exposure during travel, they have limited their social activities and stayed home, and, through it all, they have provided service to our residents with dignity, compassion and respect in the name of Christ’s love.

One of the most frequently asked questions we receive here at Auburn Homes is, “Can I visit my loved one(s)? Can I take them out for dinner or a family visit?” The answer is a resounding, “yes”. The Centers for Medicare and Medicaid Services (CMS) released new guidelines in November of 2021 regarding resident visitation in long-term care facilities that stated that the frequency and length of visits, number of visitors and scheduling visits are no longer regulated or needed. Auburn Homes & Services continues to follow these recommendations made by CMS for all four of our buildings, with visitation now allowed for all residents, at all times.

Although there is not a limit placed on the number of visitors that a resident can have at one time, visits will continue to be conducted in a manner that adheres to our core principles of COVID-19 infection prevention and the minimization of the potential spread of the virus. We will continue to maintain physical distancing and avoid large gatherings where visitors in the same space, at the same time, are not able to maintain physical distancing. If a resident has a roommate that is unvaccinated or immunocompromised (regardless of vaccination status), the visit should not be conducted in the resident’s room, if possible; for situations where there is a roommate that is unable to leave the room, we will attempt to enable in-room visitation while adhering to our core principles of infection prevention.

The following infection prevention will take place in all of our buildings:

  • Self-screening upon entering our building(s) is required (this includes taking your temperature as well as completing a symptom screening form).
  • Good hand hygiene practices continue to be enforced (washing hands prior to entering our facility; using hand sanitizer before and after visit).
  • Wearing a facemask (that covers mouth and nose) while in our hallways going to and from resident’s room.
  • Limiting visitor movement within our buildings (visitors should not walk around different halls of the facility. Rather, they should go directly to the resident’s room or designated visitation area).

We acknowledge that there are still concerns associated with visitation, such as visitation with an unvaccinated resident while Carver County COVID-19 level of community transmissions is substantial or high. However, adherence to the core principles of COVID-19 infection prevention that we continue to practice mitigate these concerns. We also recognize that it is safer for visitors not to enter our buildings during an outbreak of COVID-19 (an outbreak is defined as one or more confirmed cases of COVID-19); however, the new guidelines no longer call for a suspension of indoor visits during an outbreak.

We are grateful that life for our residents is returning to somewhat normal, albeit the “new normal”, as we continue to keep their health and safety, along with our staff members, our number one priority. I thank once again our outstanding staff that work so hard to keep our residents safe, which allows us to continue the opportunity for you to visit your loved ones here at Auburn Homes & Services. Please do not hesitate to reach out to me if you have any questions or contact Alicia Hilk, Administrator for Auburn Courts and Meadows, at (952)361-0307 or Rick Krant, Administrator for Auburn Manor and Home, at (952)361-0340.

Mike Senden
CEO, Auburn Homes & Services

Auburn Homes & Services continues best practices in prevention through:

  • Screening for any signs or symptoms of all visitors, staff and residents.
  • Requiring all staff and private duty caregivers in all buildings to wear facemasks to protect residents and themselves.
  • Promoting masks for residents as tolerated.
  • Increased cleaning and disinfection of frequently touched surfaces will continue.
  • Auburn Homes & Services leadership continues to meet to assess the situation and provide the best possible care and protection using evidence-based practices. Regular updates and information from the Centers for Disease Control (CDC) and the MDH help to guide AHS’s direction and practices.
  • Residents and staff that report symptoms of COVID-19 immediately go on isolation precautions pending the results of testing and until cleared by medical professionals.
  • Care staff are continuously monitoring the health of residents.
  • Educational signs are on display throughout our buildings for residents and staff to view regarding important infection control measures.
  • Hand washing stations and/or sanitizer dispensers are at all AHS entrances and throughout the buildings.
  • AHS continues to communicate reliable and verified information to staff, residents, families, and the public through our website, email and/or print notifications.


Q. Does Auburn Homes & Services (AHS) have access to the COVID-19 vaccination?
A. Yes. Auburn Homes & Services works with their contracted pharmacy to provide the COVID-19 vaccination to both residents and staff.

Q. Is Auburn Homes & Services in a “lock down”?
A. No. Family members and friends of our residents are welcome to visit our buildings.

Q. Are you testing all residents and employees?
A. Auburn Homes & Services follows CMS, CDC and MDH recommendations regarding COVID-19 testing.

Q. Will I be notified if there is an outbreak at an AHS community?
A. Auburn Homes & Services follows CMS & MDH guidance on notification.

Q. How is Auburn handling the supply and staffing needs?
A. Our AHS leadership team meets routinely to closely monitor our supply and staffing needs; we continue to work with our vendors and the local and state health department to obtain necessary supplies and to ensure adequate staffing needs are met.

We are currently hiring and accepting applications for available positions. Visit to view open positions and become part of our great team!

Q. Can I take a tour of your community?
A. Yes. We encourage you to contact our Executive Directors of Housing or Social Services Directors for more information. Please call 952-448-9303 and we will direct your call.

Q. What can I do to help?
A. You can be helpful in the following ways:

  • Stay healthy and prevent spreading germs by following recommended actions: wash hands frequently; avoid touching eyes, nose and mouth with unwashed hands; cover your mouth and nose with a tissue when coughing or sneezing and dispose of all used tissues; avoid contact with people who are ill.
  • Stay in touch with your loved one(s) by phone, text, email, Zoom or other forms of communication that do not require physical proximity.
  • Please visit our Amazon Wish List for much needed items that AHS can use.
  • Please keep AHS residents and staff in your thoughts and prayers.

Q. Where can I find more information about COVID-19?
A. There are many resources available:

For mental health concerns, please call 911 or the Carver County Mental Health Crisis Program at 952-442-7601, 24 hours, 7 days a week, or during business hours call 952-442-4437. Another option is the Substance Abuse and Mental Health Services Administration (SAMHSA) Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

We hope this information is helpful and gives you a better understanding. Our residents’ health and safety is our top priority and we are taking precautions to protect our residents and staff.

Please contact Michelle Yelich, Marketing and Community Outreach Manager, at 952-361-5076 with any general questions or Rick Krant at 952-361-0340 for skilled nursing home questions and Alicia Hilk at 952-361-0307 for assisted living questions.