COVID-19 (Coronavirus) Community Information

November 18, 2021

Dear Families and Friends of Auburn Homes & Services,

The Centers for Medicare and Medicaid Services (CMS) released new guidelines regarding resident visitation in long-term care facilities; Auburn Homes & Services will be following the recommendation made by CMS for all four of our buildings, with visitation now allowed for all residents, at all times. Frequency and length of visits, number of visitors and scheduling visits are no longer regulated or needed.

Although there is not a limit placed on the number of visitors that a resident can have at one time, visits will continue to be conducted in a manner that adheres to our core principles of COVID-19 infection prevention and the minimization of the potential spread of the virus. We will continue to maintain physical distancing and avoid large gatherings where visitors in the same space, at the same time, are not able to maintain physical distancing.

If a resident has a roommate that is unvaccinated or immunocompromised (regardless of vaccination status), the visit should not be conducted in the resident’s room, if possible; for situations where there is a roommate that is unable to leave the room, we will attempt to enable in-room visitation while adhering to our core principles of infection prevention.

The following infection prevention will continue to take place in all of our buildings:

  • Screening upon entering our building(s) will still be required; we will soon be implementing self-screening by the visitor(s) (see attached doc for example of screening form).
  • Good hand hygiene practices will still be enforced (washing hands prior to entering our facility; using hand sanitizer before and after visit).
  • Wearing a facemask (that covers mouth and nose) while in our hallways going to and from resident’s room.
  • Limiting visitor movement within our buildings (visitors should not walk around different halls of the facility. Rather, they should go directly to the resident’s room or designated visitation area).
  • Physical distancing of at least six feet between people in accordance with CDC guidance.

We acknowledge that there are still concerns associated with visitation, such as visitation with an unvaccinated resident while Carver County COVID-19 level of community transmissions is substantial or high. However, adherence to the core principles of COVID-19 infection prevention that we continue to practice mitigate these concerns. We also recognize that it is safer for visitors not to enter our buildings during an outbreak of COVID-19 (an outbreak is defined as one or more confirmed cases of COVID-19); however, the new guidelines no longer call for a suspension of indoor visits during an outbreak. If one does occur, we will make you aware of the risk of visiting during an outbreak and enforce facemasks to be worn at all times during the visit, regardless of vaccination status, and require the visits to take place in the resident’s room.

We welcome these new guidelines and the opportunity for you to visit your loved ones here at Auburn Homes & Services, but we will continue to keep their health and safety, along with our staff members, our number one priority. Please do not hesitate to reach out to me if you have any questions or contact Alicia Hilk, Administrator for Auburn Courts and Meadows, at (952)361-0307 or Rick Krant, Administrator for Auburn Manor and Home, at (952)361-0340.

Mike Senden
CEO, Auburn Homes & Services

Auburn Homes & Services COVID-19 Information

The Minnesota Department of Health provides a list of all congregate care facilities that have had an exposure to COVID, with cumulative totals for the number of cases in staff and residents, and the number of deaths in residents, since March 2020. This data is updated weekly.

To view our buildings, as well as the state’s facilities, that have been exposed to Covid, visit MDH's website and click on "Congregate Care Facilities with Exposures, by County":

Long term Care Facilities with Confirmed Cases

We also recommend subscribing to MDH’s Situation Update page to receive email or mobile alerts when this data is updated, as well as for other periodic COVID-19 updates:

Subscribe to MDH’s Situation Update page

More information can be found on MDH’s Situation Update for Covid 19 page

If you have any questions or problems on accessing this information, please contact Michelle Yelich, Marketing and Community Outreach Director, at call 952-361-5076.

Auburn Homes & Services continues best practices in prevention through:

  • Screening for any signs or symptoms of all visitors
  • Proactive monitoring for any signs or symptoms of all staff and residents
  • Requiring all staff and private duty caregivers in all buildings to wear masks and protective eyewear to protect residents and themselves
  • Promoting masks for residents as tolerated
  • Increased cleaning and disinfection of frequently touched surfaces will continue
  • Auburn Homes & Services leadership continues to meet to assess the situation and provide the best possible care and protection using evidence-based practices. Regular updates and information from the Centers for Disease Control (CDC) and the MDH help to guide AHS’s direction and practices. We will continue to take all the necessary steps to keep residents and staff safe.


Q. Does Auburn Homes & Services (AHS) have access to the COVID-19 vaccination?
A. Yes. Auburn Homes & Services works with their contracted pharmacy to provide the COVID-19 vaccination to both residents and staff.

Q. What is Auburn Homes & Services (AHS) coronavirus (COVID-19) protocol?
A. AHS practices procedures to prevent and limit the spread of infectious diseases on our two campuses in Chaska and Waconia. Every AHS staff member is trained on these procedures and our employees have successfully demonstrated infection control practices.

To specifically address COVID-19: Our team is regularly reviewing information from the CDC, MDH and CMS, and working with the local health department.

  • AHS staff are educated on the symptoms of COVID-19 and other respiratory illnesses.
  • All residents and staff reporting symptoms of COVID-19 are immediately put on isolation precautions pending the results of testing and until cleared by medical professionals.
  • In addition to maintaining standard practices for good hygiene and infection control, AHS communities have been and continue to increase disinfection of frequently touched objects and surfaces.
  • Residents are encouraged to practice social distancing.
  • Care staff are monitoring the health of residents in our care.
  • Educational material has been provided to residents and staff regarding important infection control measures.
  • Hand washing stations and/or sanitizer dispensers are at all AHS entrances and throughout the buildings.
  • All employees and visitors are being screened before entering the building (temperature check and completing a symptom checklist) and are wearing face masks and eye protection.
  • AHS continues to communicate reliable and verified information to staff, residents, families, and the public through our website, email and/or print notifications.

Q. Are you testing all residents and employees?
A. Auburn Homes & Services follows CMS, CDC and MDH recommendations regarding COVID-19 testing.

Q. Can I take a tour of a community?
A. We encourage you to contact our Executive Directors of Housing or social services directors for more information. Please call 952-448-9303 and we will direct your call.

Q. Will I be notified if there is an outbreak at an AHS community?
A. In the event of a positive COVID-19 test result, we will notify residents, staff, and family contacts.

Q. How is Auburn handling the supply and staffing needs?
A. Our AHS leadership team meets routinely to closely monitor our supply and staffing needs; we continue to work with our vendors and the local and state health department to obtain necessary supplies and ensure adequate staffing needs are met.

Q. What can I do to help?
A. You can be helpful in the following ways:

  • Stay healthy and prevent spreading germs by following recommended actions: wash hands frequently; avoid touching eyes, nose and mouth with unwashed hands; cover your mouth and nose with a tissue when coughing or sneezing and dispose of all used tissues; avoid contact with people who are ill.
  • Stay in touch with your loved one by phone, text, email, Zoom or other forms of communication that do not require physical proximity.
  • Donations of hand sanitizer and other items are welcome; please visit our Amazon Wish List for more ideas.
  • Please keep AHS residents and staff in your thoughts and prayers.

Q. Where can I find more information about COVID-19?
A. There are many resources available:

For mental health concerns, please call 911 or the Carver County Mental Health Crisis Program at 952-442-7601, 24 hours, 7 days a week, or during business hours call 952-442-4437. Another option is the Substance Abuse and Mental Health Services Administration (SAMHSA) Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

We hope this information is helpful and gives you a better understanding. Our residents’ health and safety is our top priority and we are taking precautions to protect our residents and staff.

Please contact Michelle Yelich, Marketing and Community Outreach Manager, at 952-361-5076 with any general questions or Rick Krant at 952-361-0340 for skilled nursing home questions and Alicia Hilk at 952-361-0307 for assisted living questions.