COVID-19 (Coronavirus) Community Information

June 12, 2020

Dear Auburn Homes & Services Residents, Staff and Families,

In keeping with our commitment to transparency, I wanted to provide an update regarding AHS’s position in the fight against COVID-19.

We are changing the way we report our COVID-19 numbers. We want to provide the most accurate picture at each location and have determined that reporting active COVID-19 cases and recovered cases or those no longer needing isolation would provide more clarity for our community. We are pleased all of our staff members have recovered and we believe you will find this method provides a more accurate view of our ongoing battle against the coronavirus.

With the new Stay Safe directive from Governor Walz and the initial steps to re-open Minnesota, our mission to protect our residents and staff remains our priority. Because of the high risk to our residents, MDH has not lifted the visiting restrictions and are strongly encouraging anyone over 70 years old to continue isolating at home, wearing masks and social distancing as much as possible. AHS’s visitor restrictions remain in place until further notice from MDH.

Our priority is to keep everyone safe and healthy. We know these past few months have been especially challenging for you and your loved ones. If you have concern, please feel free to call contact Rick Krant at call 952-361-0340 for skilled nursing home questions and Alicia Hilk at call 952-361-0307 for assisted living questions. We’ll continue to update you and your loved ones throughout this process.

With warmest regard for your health, safety and well-being, thank you.

Mike Senden
CEO, Auburn Homes & Services

Auburn Homes & Services COVID-19 Numbers


Please note: It remains the recommendation of the CDC, MDH and the Governor’s office that at risk individuals, including all of Auburn’s residents at our two campuses, remain in their place of residence until the Governor’s peace time emergency order is lifted. All Auburn Homes & Services locations will continue to enforce visitor restrictions until the peace time emergency order is rescinded and the CDC, MDH and CMS remove the no visitors guidance. Remember, even if weather allows, all of us here at Auburn Homes & Services recommend and encourage you not to take your loved ones out of our buildings unless it is medically necessary as this does not comply with the governor’s recommendations. By taking them out, it puts your loved ones and our other residents and staff at a higher risk of contracting the virus. Our staff is dedicated to keeping our residents and fellow staff members safe and healthy; we need to work together to keep the virus out of our facilities.

September 18, 2020

Auburn Homes & Services Chaska Campus

Manor Courtyard/Courts Total
Residents Total by Location 53 52 105
With Active COVID-19 0 1 1%
Recovered (no longer needing isolation) 0 2 2
Passed Away related to COVID-19 0 0 0
Resident-Facing Staff Total 245
With Active COVID-19 3 0 1%
Recovered (returned to work) 2 7 9
Passed Away related to COVID-19 0 0 0

Auburn Homes & Services Waconia Campus

Home Meadows/Reflections Total
Residents Total by Location 33 53 86
With Active COVID-19 0 0 0%
Recovered (no longer needing isolation) 0 1 1
Passed Away related to COVID-19 0 0 0
Resident-Facing Staff Total 184
With Active COVID-19 0 0 0%
Recovered (returned to work) 0 4 4
Passed Away related to COVID-19 0 0 0


Auburn Homes & Services continues best practices in prevention through:

  • Ongoing visitor restrictions
  • Proactive monitoring for any signs or symptoms of all staff and residents
  • If any resident or staff exhibits any symptom such as an elevated temperature, cough, sore throat or other symptoms consistent with the virus, they will be instructed to self-quarantine at home and contact their primary care provider.
  • Requiring all staff and private duty caregivers in all buildings to wear masks and protective eyewear to protect residents and themselves
  • Masking residents as tolerated by the resident, ongoing reminders to residents to maintain appropriate social distancing
  • Deep cleaning of any affected areas
  • Thorough sanitization of high traffic/touch areas
  • Auburn Homes & Services leadership continues to meet daily to assess the situation and provide the best possible care and protection using evidence-based practices. Regular updates and information from the Centers for Disease Control (CDC) and the MDH help to guide AHS’s direction and practices. We will continue to take all the necessary steps to keep residents and staff safe.
  • Auburn Homes & Services residents that are in our care are being carefully observed by staff for any signs of illness, including coughing, shortness of breath, or elevated temperatures. Residents who exhibit any of these symptoms are carefully screened and will receive additional follow up as necessary. This ongoing monitoring will continue until further notice.

COVID–19 FAQs:

Q. What is Auburn Homes & Services (AHS) coronavirus (COVID-19) protocol?
A. AHS practices procedures to prevent and limit the spread of infectious diseases on our two campuses in Chaska and Waconia. Every AHS staff member is trained on these procedures and our employees have successfully demonstrated infection control practices.

To specifically address COVID-19: Our team is regularly reviewing information from the CDC, MDH and CMS, and working with the local health department.

  • AHS staff are educated on the symptoms of COVID-19 and other respiratory illnesses.
  • All residents and staff reporting symptoms of COVID-19 are immediately put on isolation precautions pending the results of testing and until cleared by medical professionals.
  • In addition to maintaining standard practices for good hygiene and infection control, AHS communities have been and continue to increase disinfection of frequently touched objects and surfaces.
  • Residents are encouraged to practice social distancing and remain in their apartments when possible.
  • Care staff are monitoring the health of residents in our care.
  • Educational material has been provided to residents and staff regarding important infection control measures.
  • Hand washing stations and/or sanitizer dispensers are at all AHS entrances and throughout the buildings.
  • All employees are being screened before entering the building (temperature check and completing a symptom checklist) and are wearing face masks and eye protection.
  • AHS continues to communicate reliable and verified information to staff, residents, families, and the public through our website, email and/or print notifications.

Q. Are you testing all residents and employees in MN?
A. The Governor and Minnesota Department of Health (MDH) have shared their new 5-point plan for protecting long-term care residents and workers, including increased testing. We are awaiting rollout and timeline details and will share updates when they are made available.

Q. Can I visit the community?
A. We are following guidance from the Centers for Medicare and Medicaid Services (CMS) to restrict all visitors, volunteers and vendors to only essential visits, such as end-of-life or required care and services. Such visits will be limited to minimize potential exposure.

Q. Are you accepting new residents?
A. At this time, we are allowing critical assisted living and memory care move-ins with guidelines and move-in procedures in place to ensure the health and safety of our communities. We continue to accept new admissions in transitional care and long term care with appropriate health screening, following the lead of the CDC. All new residents are being put on self-isolation precautions to ensure they are free of symptoms.

Q. Can I take a tour of a community?
A. We are not offering in-person tours at this time. As an alternative, we encourage you to contact our housing managers or social services directors for more information. Please call 952-448-9303 and we will direct your call.

Q. Will I be notified if there is an outbreak at an AHS community?
A. In the event of a positive COVID-19 test result, we will notify residents, staff, and family contacts.

Q. How is Auburn handling the supply and staffing needs?
A. Our AHS leadership team meets routinely to closely monitor our supply and staffing needs; we continue to work with our vendors and the local and state health department to obtain necessary supplies and ensure adequate staffing needs are met.

Q. What can I do to help?
A. You can be helpful in the following ways:

  • Stay healthy and prevent spreading germs by following recommended actions: wash hands frequently; avoid touching eyes, nose and mouth with unwashed hands; cover your mouth and nose with a tissue when coughing or sneezing and dispose of all used tissues; avoid contact with people who are ill.
  • Stay in touch with your loved one by phone, text, email, Zoom or other forms of communication that do not require physical proximity.
  • Donations of hand sanitizer, handmade cloth facemasks and other items are welcome; please visit our Amazon Wish List for more ideas.
  • Please keep AHS residents and staff in your thoughts and prayers.

Q. Where can I find more information about COVID-19?
A. There are many resources available:

For mental health concerns, please call 911 or the Carver County Mental Health Crisis Program at 952-442-7601, 24 hours, 7 days a week, or during business hours to reach the Carver County Mental Health Crisis Program call 952-442-4437. Another option is the Substance Abuse and Mental Health Services Administration (SAMHSA) Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

We hope this information is helpful and gives you a better understanding of why we have implemented a restriction on visitors. Our residents’ health and safety is our top priority and we are taking precautions to protect our residents and staff.

Please contact Michelle Yelich, Marketing and Community Outreach Manager, at call 952-361-5076 with any general questions or Rick Krant at call 952-361-0340 for skilled nursing home questions and Alicia Hilk at call 952-361-0307 for assisted living questions.